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Why you should migrate from Salesforce's Desk.com to Service Cloud ASAP

Updated: Oct 11, 2019

Salesforce is retiring Desk.com - meaning you'll lose access on March 13, 2020. However, everyone's favorite CRM is offering tons of incentives to help you make the switch to Salesforce Service Cloud Lightning. You only have a few months left on Desk and we suggest you make the switch before the end of the year.


Licenses and Free Add-ons

You'll be getting the best customer service software on the market today, and with some of Salesforce's most popular add-ons included at no cost. Not only does Service Cloud offer features, automation, and customization far beyond Desk.com's, but they're including extras that may even save you money by eliminating third-party licensing costs from competitors.


Desk customers get the following when they migrate:

  • Enterprise licenses for Service Cloud Lightning at the same cost as their Desk user licenses.

  • Salesforce Knowledge, included for free.

  • Live Agent, included for free.

  • Social Customer Service Pro, 1 free license.

  • Customer Communities, capped at 1,000 logins/month


Feedback from those who made the switch has been overwhelmingly positive, and if you have an expert admin on staff, it may even be possible to handle the transition internally. If you're at all concerned about moving in the next couple months, you should consult your Salesforce rep for suggestions.


Of course, you can also reach out to GEMBA for details on our Desk.com migration package.